Call Center Agent (UAE National)
Location: Abu Dhabi
Working Schedule: 5 days per week, 9 hours per day
Salary: AED 8,000 – 9,000 per month + Nafis benefits
Languages Required: Arabic & English
Eligibility: UAE National with Family Book
Job Overview
We are seeking a highly motivated and customer-focused Call Center Agent to manage both inbound and outbound customer interactions in a professional and efficient manner. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, providing accurate information about products and services, and ensuring an excellent customer experience.
Key Responsibilities
- Handle incoming customer calls promptly and professionally
- Make outbound calls for follow-ups, support, or service-related communications
- Resolve customer complaints by providing appropriate solutions and ensuring timely follow-up
- Accurately maintain and update customer records within the CRM system
- Achieve performance targets related to call handling time, service quality, and customer satisfaction
- Adhere to company policies, procedures, and service standards
Requirements
- Strong communication and interpersonal skills in both Arabic and English
- Excellent problem-solving abilities and attention to detail
- Basic computer skills and familiarity with CRM systems
- Ability to work effectively in a fast-paced and high-pressure environment
- Strong commitment to delivering outstanding customer service
