Article / Job Description:
Location: Abu Dhabi, UAE
Job Type: Full-time
Company Overview:
Join one of the most prestigious banks in the UAE, recognized as the #1 bank in the region. We are seeking driven, skilled professionals who are ready to make a lasting impact on both our company and the banking industry. Be part of a team that strives for excellence, innovation, and customer satisfaction while unlocking new opportunities for personal and professional growth.
Position Overview:
We are looking for a Retail Banking Sales & Customer Service Associate to actively engage with customers, promote banking products, and ensure a seamless, high-quality banking experience. The ideal candidate is proactive, customer-focused, and committed to achieving personal and branch sales targets.
Key Responsibilities:
- Actively sell and cross-sell banking products, including assets and liabilities, to new and existing customers.
- Receive, process, and assess customer requests such as account openings, online banking registrations, and returned cheque deliveries.
- Educate customers on automated banking channels (ATM, call center, mobile, and online banking) and encourage adoption.
- Generate leads for premium programs such as Elite and Elite Gold.
- Build strong customer relationships to increase balances and migrate clients to higher-tier programs.
- Participate in daily retail sales team meetings and contribute to branch performance.
- Ensure high Net Promoter Score (NPS) by delivering excellent customer experiences and resolving complaints promptly.
- Collaborate with internal stakeholders to complete mandatory training and adhere to policies and procedures.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 2 years of relevant experience in the banking sector, with knowledge of banking products, customer service practices, and regulatory compliance.
- Strong communication and interpersonal skills.
- Ability to achieve sales targets while maintaining excellent customer service.
Benefits:
- Competitive salary package.
- Opportunity to work in a leading financial institution.
- Career growth and professional development opportunities.
- Dynamic, collaborative, and inclusive work environment.
How to Apply:
Interested candidates should submit their resume highlighting relevant experience and contact details to the bank’s HR department.
