Company Overview:
Established in the 1930s as a trading business, Al-Futtaim Group is one of the most diversified and progressive privately held businesses in the Middle East. Headquartered in Dubai, UAE, the group operates across five divisions: automotive, financial services, real estate, retail, and healthcare, employing over 35,000 people across 20+ countries. Al-Futtaim partners with more than 200 of the world’s most admired brands, including IKEA, ACE, Toys R Us, Zara, Mango, and Marks & Spencer.
Al-Futtaim values respect, excellence, collaboration, and integrity, and continues to enrich the lives and aspirations of its customers daily.
Job Overview:
Experience: Previous customer-facing experience preferred
Job Location: Dubai, United Arab Emirates (UAE)
Education: Any
Nationality: Any
Gender: Any
Vacancy: 1
Employment Type: Full Time
Company Industry: Retail
Department / Functional Area: Customer Service / Sales
The Customer Service Associate plays a key role in delivering exceptional service, maintaining store standards, managing inventory, and assisting with sales. The role focuses on enhancing customer satisfaction and supporting the retail team to drive sales.
Roles & Responsibilities:
Customer Service & Complaint Handling
- Engage with customers and provide a high level of service.
- Address customer complaints and escalate as needed.
Visual Merchandising & Store Maintenance
- Ensure the store is organized and visually appealing according to company standards.
- Maintain cleanliness and create a positive shopping environment.
Stock Management & Inventory
- Participate in receiving new shipments and restocking.
- Help manage inventory to ensure the store is fully stocked.
Sales Support (Upselling & Cross-selling)
- Recommend products to customers, focusing on upselling and cross-selling.
- Stay updated on product information to make informed recommendations.
Cash Register Operation
- Operate the cash register and process transactions according to company policies.
- Ensure accurate cash handling and maintain a clean checkout area.
Required Skills:
- Strong verbal communication skills.
- Exceptional customer service orientation.
- Attention to detail to maintain store standards.
- Ability to engage in upselling and cross-selling.
Qualifications / Experience:
- Previous experience in customer-facing roles is preferred.
- Strong communication and interpersonal skills.
- Ability to maintain high standards of store organization and cleanliness.
- Experience operating cash registers and handling payments accurately.
