A fast-growing digital financial services company is seeking a Senior Collections Specialist with at least five years of hands-on debt collection experience, preferably including part of that experience in the UAE market. This is a frontline, performance-driven role focused on recovering overdue balances from clients while maintaining regulatory compliance and cultural sensitivity.
Job Description
The role includes:
- Personally recovering overdue balances via phone calls, digital channels, and written communication, balancing firmness with professionalism.
- Handling inbound payment and hardship discussions to convert engagement into recovered revenue without escalation risk.
- Negotiating repayment arrangements in line with company policy, regulatory requirements, and portfolio objectives.
- Consistently achieving individual recovery, compliance, and quality targets; success is measured by outcomes.
- Maintaining precise, audit-ready documentation of all client interactions in line with UAE regulations and company standards.
- Quickly assessing clients’ financial positions and determining the most appropriate recovery path within approved frameworks.
- Working efficiently across systems, workflows, and digital tools while maintaining high-quality service.
- Escalating accounts appropriately for legal action or client review when thresholds are met.
- Staying up to date on UAE collections regulations, data handling rules, and client-specific compliance obligations.
Requirements
- Minimum five years of practical experience in debt collections, including UAE market experience.
- Proven top-tier individual performance in regulated collections environments, trusted with complex accounts.
- Strong negotiation skills and professional communication abilities.
- Clear verbal and written English; Arabic fluency is highly desirable.
- Strong knowledge of CRM systems, dialers, digital collection tools, and compliance workflows.
- Deep understanding of UAE collections norms, customer expectations, and regulatory boundaries.
- High personal accountability, resilience, and ability to work independently in a fast-paced environment.
About the Company
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in permanent, contract, temporary, and interim placements worldwide. The group operates in 33 countries with over 5,000 employees. In the Middle East, Michael Page focuses on Finance, Accounting, Banking & Financial Services, Procurement, Property & Construction, Engineering & Supply Chain, Oil & Gas, HR, Sales, Marketing, Technology, Legal, and Executive Search.
This role offers the opportunity to join a high-performing team, manage high-value accounts, and handle complex customer situations from day one.
